Frequently asked questions
How should I prepare my mixes for mastering?
Please remove any limiting you have on the mix, and make sure your peaks aren't hitting (or exceeding) 0 dBFS. There's a widespread misconception that mastering engineers require 3-6 dB of headroom, but this is simply not true. As long as it's not clipping, everything is fine!
How do I send you my files?
Click here to send us your files via our WeTransfer page.
What are ISRC codes, and how do I get them?
The ISRC (International Standard Recording Code) is the international identification system for sound recordings and music video recordings. Each ISRC is a unique and permanent identifier for a specific recording which is assigned as its digital fingerprint. ISRCs provide the means to track and identify recordings and are used widely by digital services and retailers. CONNECT Music Licensing acts as the Canadian administrator for ISRC codes on behalf of Music Canada.
What is a DDP?
Disc Description Protocol (DDP) is a format for specifying the content of optical discs, including CDs and DVDs, that is commonly used for delivery of disc premasters to manufacturing.
Can I attend the session?
Of course you can! Instant feedback is helpful, and it's a great opportunity for us to get to know you better. It also gives us a chance to share a little bit about the mastering process, and why we do things the way we do. On top of that, playback on our system is likely the best you will ever hear your album. It can be a surprisingly powerful way to wrap up a project.
What is Apple Digital Masters (Mastered for iTunes)? Are you an Apple certified facility?
Please note Apple has recently re-branded MFiT as Apple Digital Masters.
What do I receive when the masters are complete?
It depends on how you'll be releasing your music. Click here for our "read me" that comes with your masters explaing what the different formats are, and how to use them.
How do I get my music on Shazam?
Most digital distribution services take care of this for you. It's no longer possible to submit your music manually.
Do you charge for revisions?
Revisions and changes are included in the cost of mastering. It's very rare to go past 2 or 3 rounds, but we won't stop until you've got exactly what you want.
Can you / do you master loud?
We certainly can, but with loudness normalization being implemented on most streaming platforms, super loud masters aren't as necessary as they were once believed to be. Ironically, with the use of loudness normalization, quieter masters can actually sound bigger and more impactful than ones that have been pushed in to loudness oblivion.
Do you offer a free test master?
Sort of. We offer a risk free trial of one song for new clients. If for some reason you're not completely happy with your master, we won't send you a bill. If you love it (we're pretty sure you will), and you are going to use and release the master we did, then all's well in the world, and we'll send you an invoice!
Do you work evenings or weekends?
We're typically here 8am-6pm Monday-Friday, but if there's a deadline to meet, or you can only attend the session in the evening, or on a weekend, we'll make it happen.
What forms of payment do you accept?
Cash, cheque (local only), Interac eTransfer, PayPal and credit. You'll receive payment options and instructions when we send you your invoice.
Is there parking?
We do have underground parking available, but it's a hot commodity before 3pm. Let us know, and we'll do our best to get you a spot.
Will there be food available during attended sessions?
There are light refreshments available, and we are of course happy to arrange for meals to be brought in. Just let us know!